Job Description: Collection Agency Manager – Recovery Collections
Role Overview:
Responsible for managing external collection agencies to achieve recovery targets across delinquency and written-off portfolios while ensuring operational efficiency, compliance, and customer satisfaction.
Key Responsibilities:
Drive daily and monthly recovery targets across assigned collection agencies.
Monitor agency-wise performance, productivity, and target achievement.
Develop recovery strategies to improve collections and generate incremental recoveries.
Optimise portfolio allocation based on agency performance and recovery potential.
Identify underperforming agencies and implement corrective action plans.
Manage agency relationships, manpower capacity, and operational performance.
Coordinate with internal Collections, Customer Support, and Compliance teams for escalations and process improvements.
Ensure adherence to applicable RBI guidelines, internal policies, and customer-contact protocols.
Maintain performance trackers, dashboards, and regular management reports.
Key Requirements:
Graduate in any discipline.
5+ years of experience in collections, preferably in NBFCs, fintech, or banking.
Proven experience in managing third-party collection agencies and recovery portfolios.
Strong analytical, negotiation, stakeholder-management, and execution skills.
Proficiency in MS Excel and collection reporting tools.
